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As an avid home cook, I have always relied on my Kitchenaid appliances to help me create delicious meals for my family and friends. However, like any other appliance, my Kitchenaid products occasionally encounter issues that require the assistance of their customer service team. In this article, I will share my experience with Kitchenaid customer service, including their phone number, hours of operation and the level of support they provide.
The first step in reaching Kitchenaid customer service is to locate their phone number. You can find this on their website or in the manual that came with your appliance. I found it on their website quickly and easily. The number was toll-free, which was a pleasant surprise. I dialed the number and was greeted by a friendly automated message that directed me to the appropriate department based on the nature of my call. I selected the option for appliances and was immediately connected to a representative.
The customer service representative was polite and professional from the moment he answered the phone. He listened patiently as I described the issue I was experiencing with my Kitchenaid mixer and asked me a few follow-up questions to better understand the problem. He then walked me through a few troubleshooting steps over the phone, which unfortunately did not resolve the issue.
At this point, the customer service representative informed me that my mixer needed to be serviced and provided me with a few options. He explained that I could either take it to a local authorized service center or have it shipped to Kitchenaid for repairs. He also gave me an estimated cost for the repairs, which I found to be reasonable.
I decided to ship the mixer to Kitchenaid for repairs and the representative walked me through the process step-by-step. He provided me with a shipping label and instructions on how to pack the mixer securely for shipping. He also informed me that I would receive updates on the status of my repair via email, which was a nice touch.
One thing I appreciated about Kitchenaid customer service was their extended hours of operation. They are available to assist customers from Mon–Fri: 8 a.m. to 6 p.m. EST, Closed on Weekends.
Overall, my experience with Kitchenaid customer service was positive. The representative I spoke with was knowledgeable, polite and helpful. He provided me with all the information I needed to get my appliance repaired quickly and easily. The extended hours of operation and toll-free number were also a plus. I would not hesitate to call Kitchenaid customer service again if I encounter any issues with my appliances in the future.
For those in the United States, the Kitchenaid customer service number is 1-800-541-6390. This toll-free number is available to customers from 8 am to 8 pm EST, Monday through Friday, and 10 am to 5 pm EST on Saturdays. If you need assistance with your Kitchenaid appliance, do not hesitate to give them a call.
In conclusion, Kitchenaid customer service is top-notch. They have a toll-free number, extended hours of operation, knowledgeable representatives, and efficient repair services. If you have a Kitchenaid appliance that requires assistance, do not hesitate to call their customer service team. They will assist you in getting your appliance up and running in no time.
Address: 553 Benson Road
Benton Harbor, MI 49022