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Loading...As a shopper, I know how important it is to have a good customer service experience. With the rise of online shopping, more and more businesses are offering Afterpay as a payment option. If you’re not familiar with Afterpay, it’s a payment platform that allows shoppers to split their purchases into four equal installments, with no interest or fees if paid on time. But what happens if you have a question or issue with your Afterpay account? In this article, I’ll be discussing everything you need to know about Afterpay customer service, including the Afterpay customer service number, chat, hours, merchant customer service, and the service in the USA.
One of the most important things to know when it comes to Afterpay customer service is the number to call. If you’re in the United States, the Afterpay customer service number is 855-289-6014. This number is available 7 days a week, from 8 am to 7 pm EST. When you call, you’ll be prompted to select the reason for your call, such as making a payment, setting up an account, or disputing a charge. After selecting your reason, you’ll be connected with a customer service representative who can assist you with your issue.
It’s worth noting that if you’re calling from outside the United States, the Afterpay customer service number may be different. You can find a list of international Afterpay customer service numbers on the Afterpay website. Additionally, if you prefer not to call, you can also reach Afterpay customer service through their chat feature.
Another way to get in touch with Afterpay customer service is through their chat feature. To access this feature, simply go to the Afterpay website and click on the “Help” button in the bottom right corner. From there, you’ll be prompted to enter your question or issue, and you’ll be connected with a customer service representative who can assist you.
One advantage of using the chat feature is that you can easily reference previous conversations if you need to follow up on an issue. Additionally, you can use the chat feature outside of regular business hours, as it’s available 24/7. However, if you have a more urgent issue, such as a payment that’s due today, it may be faster to call the Afterpay customer service number.
As mentioned earlier, the Afterpay customer service number is available 7 days a week, from 8am to 7pm EST. However, if you need assistance outside of these hours, you can still reach Afterpay customer service through their chat feature. Additionally, you can find answers to many common questions on the Afterpay website’s “Help Center.”
If you have a more urgent issue outside of regular business hours, such as a payment that’s due today, you may want to consider reaching out to your bank or credit card company to see if they can assist you. However, it’s always a good idea to contact Afterpay customer service as soon as possible to avoid any potential issues with your account.
If you’re a merchant who accepts Afterpay as a payment option, you may have different customer service needs than a shopper. Afterpay offers a dedicated merchant support team to assist with any questions or issues you may have. To get in touch with Afterpay merchant customer service, you can email merchantsupport@afterpay.com or call 855-289-6014 and select the option for merchants.
It’s important to note that Afterpay merchant customer service hours may differ from regular customer service hours. You can find more information about merchant customer service on the Afterpay website.
Finally, if you’re in the United States, it’s important to note that Afterpay customer service is available in English and Spanish. When you call the Afterpay customer service number, you’ll be prompted to select your language preference. Additionally, Afterpay has a dedicated Spanish-language website for Spanish-speaking shoppers.
In conclusion, having a good customer service experience is crucial when it comes to using Afterpay as a payment option. Whether you need assistance with making a payment, setting up an account, or disputing a charge, Afterpay has several options for customer service, including the Afterpay customer service number, chat, merchant customer service, and more. By knowing the hours and options available to you, you can ensure that your Afterpay experience is as smooth and stress-free as possible.
For more information about Afterpay customer service or to get assistance with your account, visit the Afterpay website or call the Afterpay customer service number at 855-289-6014.